FAQs

**Shipping Time Update**

Processing Time & Tracking:

Processing time for all the orders is 2-4 business days.
We'll send you another email with tracking info when your order has been shipped from our warehouse. So please be patient and keep an eye on your inbox.

Shipment Packaging:
For logistical reasons, some items in the same order may be sent in separate packages. This means you might not receive all your products in the 1 package. 

Shipping Times (once the order is processed):

UPS® 2 - 4 business days

Refund & Replacement Policies

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours.

Our store does not accept Returns or Exchanges, once an item has been received it cannot be returned.

We can only offer you replacements at no additional cost if it falls under below criteria:

• Items are faulty – damaged/broken or soiled upon arrival.
• Parcels that is lost in transit.
• We do not accept returns or refunds if customer changes their mind after receiving their order(s).

Note: Bamloo Store will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

 I placed an order but i didn't receive a confirmation email ... what's going on?

Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there. 

I have a question on my order or on your store that is not yet answered here, how do I get a hold of you?

Please contact us here and we'll respond as soon as we can!

Main Office Address:

Bamloo Store

www.bamloostore.com

info@bamloostore.com