Refund Policy
Last updated
We do not refund money if the customer changes his mind once the purchase, is made if in doubt contact us before your purchase. Has to be sure to read all the description of the product before.
REFUNDS
The money is refundable (if applicable) only and exclusively after the delivery of the item, and if the error comes from us, otherwise the refund will not apply.
If your product arrives damaged, we will send you a new one at no cost.
Our policy lasts for 7 business days after the arrival of your product. If the 7 business days pass, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.
*You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be refunded.
RETURN PROCESS
To return an item, please email customer service at info@bamloostore.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
12048 Meadow Bend Loop, 312, Orlando Florida, 32821
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
EXCHANGES
We can replace your items if they are defective or damaged. If you need to exchange it for the same item, send us an email to info@bamloostore.com including proof of damage with videos clearly showing the issues.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be refunded. Any item that is returned more than 7 days after delivery will not be applicable for a return.
ORDER CANCELLATIONS
If you are shipping an item over 10 USD, you should consider using a Trackable Shipping Service or Purchasing Shipping insurance as it is the only way we can guarantee we will receive your returned item.
This way you can make sure the product reaches its destination and we can make sure we have the item back in our warehouse in order to speed up the refund process.
LATE/MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted, usually 5-7 business days after a refund has been approved.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bamloostore.com
Main Office Address:
Bamloo Store
www.bamloostore.com
info@bamloostore.com
12048 Meadow Bend Loop, 312, Orlando Florida, 32821